Icosnet Customer Support 📩

📩 Iconsent Customer Support leverages machine learning and deep learning to enhance customer support workflows. This project focuses on ticket classification, automated solution generation, and Optical Character Recognition (OCR) for text extraction from image attachments, enabling faster resolutions and smarter automation.

Iconsent Customer Support

Iconsent Customer Support

📍 Abstract

Iconsent is a customer support solution powered by machine learning and deep learning techniques. It classifies incoming tickets, generates potential solutions using transformer-based models, and extracts text from attached images via OCR. This integrated system ensures faster response times, reduces manual effort, and provides a seamless experience for both customers and support agents.

🌟 Features

• Ticket Classification: Automatically categorize support tickets based on content and priority.
• Solution Generation: Generate suggested solutions using transformer-based models fine-tuning and RAG (Retrieval-Augmented Generation).
• OCR Integration: Extract text from images attached to tickets for additional context.
• Multi-Language Support: Analyze tickets and generate solutions in various languages.
• Dynamic Suggestions: Recommend resources, documentation, or escalation paths based on ticket data.
• Analytics Dashboard: Gain insights into ticket trends, resolution times, and overall performance.